The Tale of Expectation Management: 3 Tips from COO Qiscus
If you are starting out agency side or freelancing you will always deal with this challenge with customers and clients. Muhammad took some time to tell us how he help clients gets the absolute best product and service they want and expect. Step 1. Stop talking and listen to the client. He may be shooting off all his plans and game changing ideas to you, but you are responsible for asking the questions to find out the problem he needs to solve . Interview the client and his business. Find out what is the problem. For example: For an retail company looking to move online. They are not just looking to sell more online. They want to increase exposure and share their in store experience globally online. How can you help them bring the retail experience they provide in the brick and mortar to the website? 1. Find out what there value add is. Are there sales reps so knowledgeable that you only buy what they recommend because they not only educate you on style, but